Privacy and data protection

Privacy and data protection

Thank you for your interest in our “Acala Water Filter Webshop” and our company. The protection of personal data during a visit to our online store is important to us. Below you will find detailed information on how we handle your data.


ACALA Suisse GmbH only collects the data that is necessary to process your orders and to enable you to shop more conveniently at ACALA Suisse GmbH in the future. You will find the most important topics below:

Anonymous data collection

You can visit our website without providing any personal information. We only store access data without personal reference, such as the name of your Internet service provider, the date and time of access to one of our Internet pages, your browser type, the operating system used, the website from which you visit us or the name of the requested file. This data is analyzed exclusively to improve our offer and does not allow any conclusions to be drawn about your person.

Use of cookies

So-called “cookies” are used on various pages of our website, which serve to make our Internet presence more user-friendly, effective and secure overall – for example, when it comes to speeding up navigation on our website. Cookies also enable us to measure the frequency of page views and general navigation, for example. Cookies are small text files that are stored on your computer system. We would like to point out that some of these cookies are transferred from our server to your computer system, most of which are so-called “session cookies”. “Session cookies” are characterized by the fact that they are automatically deleted from your hard drive at the end of the browser session. Other cookies remain on your computer system and enable us to recognize your computer system on your next visit (so-called persistent cookies).

Most web browsers have a help function in their menu bar that explains how to set your browser to accept new cookies. You can also set your browser so that it notifies you when you receive new cookies and how you can delete all cookies you have already received or block them for all others.

Please note, however, that if you prevent the installation of cookies, you may not be able to use all the functions of this website to their full extent.

Information and its use

To process your order, we need your name and address as well as the shipping address. We need your e-mail address so that we can send you a confirmation of your order immediately. This and your telephone number will help us to clarify any queries at short notice. We use the data from your purchase to further improve our offer for the future. If data is processed within the scope of centralized data processing, for the purpose of improving customer service or for technical reasons within ACALA GmbH or by our service provider, appropriate measures are taken to ensure that your data protection concerns are fully taken into account.

Protection of customer information

ACALA Suisse GmbH does not make your personal data available for use by third parties. However, we do not rule out the possibility of having the customer database analyzed and improved anonymously by third parties in the future. The purpose of this is to offer the best possible shopping experience and useful additional services. However, this will of course be done in strict compliance with the confidentiality of your data. We may also provide statistics about our customers, our sales, customer behavior and related site information to trusted third parties. However, this data will in any case be compressed to such an extent that individual persons are no longer identifiable.

Your safety is our top priority – so you can trust us

We protect your private data transmitted to us. We only use the information we collect to make shopping with us as convenient as possible and to send you the necessary information afterwards. ACALA Suisse GmbH does not make your personal information available for use by others. It is possible that we may have ACALA Suisse GmbH’s customer database analyzed by trusted third parties in the future.

Your consent

By using our website, you consent to the collection and use of this information by ACALA Suisse GmbH. Any changes to our privacy policy will be published on this page.

Right to information

According to the Federal Data Protection Act, you have a right to free information about your stored data and, if necessary, a right to correction, blocking or deletion of this data. Please contact:Acala Suisse GmbH, Grotweg 27, 2543 Lengnau,

Changes to the privacy policy

We reserve the right to change this privacy policy in the future. You should therefore regularly check the data protection declaration when you visit our website.

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