Right of withdrawal

You have the right to withdraw from this contract within 14 (fourteen) days without giving any reason.
The withdrawal period is 14 (fourteen) days from the day,
– on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods, if you have ordered one or more goods as part of a uniform order and the goods or goods are delivered uniformly;
– on which you or a third party named by you, who is not the carrier, have taken possession of the last goods or has, if you have ordered several goods in the context of a uniform order and the goods are delivered separately;
– on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece, if you have concluded a contract for the delivery of goods in several partial consignments or pieces.
In order to exercise your right of withdrawal, you must inform us (Acala Suisse GmbH, Oberer Kanalweg 5-7, 2558 Aegerten,Switzerland, phone: (+41) 325 10 90 29, e-mail: service@acalawasserfilter.ch) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract.
To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The return shipment must be made exclusively to our Acala Suisse GmbH, Shipping Department, Oberer Kanalweg 5-7, 2558 Aegerten, Switzerland. The deadline is met if you send the goods before the deadline of fourteen days. You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.
End of the cancellation policy
Sample cancellation form

Acala Suisse GmbH
Grotweg 27
2543 Lengnau

E-mail: service@acalawasserfilter.ch

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
Goods (*)/the provision of the following service (*)

Ordered on (*) Received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in case of notification on paper)


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